MERCHANTworks
The Merchantworks program provides students with knowledge and practical experience in merchandising and sales. Students develop employability skills while engaging in learning about products or services; assessing customer needs; educating customers; meeting customer needs; preparing for selling; closing sales; and developing and implementing a sales follow-up plan.
RELATED CAREERS:
Retail Management; Sales; Customer Service
Common Job Titles:
Stock/Merchandise Clerk; Head of Stock; Cashier; Window Dresser; Salesperson; Customer Service Representative; Sales Associate; Seasonal Sales Associate; Retail Store Manager; Shift Manager; Assistant Store Manager; Floor Manager
Employers:
Retail and Wholesale Stores, Clothing Companies, Specialty Retailers
ENTREPRENEURIAL CAREERS:
Sole Proprietorship, Partnership, Corporation, Home-Based Business, Retail Store Owner
MAJOR COMPETENCY AREAS:
• Develop healthy, safe, and secure work practices
• Develop industry and company knowledge and awareness
• Develop knowledge and skills needed to identify customer needs
and expectations for products and services
• Identify professional goals consistent with company needs
• Develop knowledge and skills needed to initiate product and service improvements
• Product and service awareness
• Understand company policies and procedures
• Sales procedures and techniques
• Utilize specialized equipment/tools in the performance of sales and service functions
• Demonstrate basic employability skills
- Demonstrate intrapersonal skills
- Demonstrate effective teamwork skills in a work environment
- Demonstrate responsibility for one's self and one's environment
needed for success in the workplace
needed for success in the workplace
